Efi PylarinouSuper Apps in the East: How Grab is Using GenAI to Innovate Beyond Contact CentersSuper apps in Asia, particularly in Southeast Asia, are rapidly adopting cutting-edge technologies such as Generative AI (GenAI) to…Sep 11, 2024Sep 11, 2024
Efi PylarinouTelegram’s Journey to Web3: A SuperApp in the MakingTelegram is a social media platform but unlike X and Linkedin it does not have an aggregated feed. Instead, users can join individual…Aug 29, 2024Aug 29, 2024
Efi PylarinouBeyond Features: The X-Factors of Wildly Successful Super AppsI can only agree with Sangeet Choudary`s statement [1] that whenever people claim they want to become the next WeChat, this stems from an…Apr 4, 2024Apr 4, 2024
Efi PylarinouEmpowering `Ants`: Lessons from ANT Group`s ESG journeyBusiness KPIs are growing in numbers and complexity, as they are increasingly intertwined. Even a medium-sized business will have three or…Oct 19, 2023Oct 19, 2023